On All Orders by 15:00 pm - Same Day Dispatch for the Next Day Delivery.

Terms & Conditions


www.hoildentalshop.com is a site operated by ARUM 3D SOLUTIONS Ltd (“we”, "us"). We are registered in England (Company No 09887752) and our registered office is 26C Lyon Road, Walton-on-Thames, KT12 3PU, United Kingdom. This is the trading address for our online shop and any queries or enquiries should be addressed to “Hoil Dental Shop” at the above address. Alternatively you may e-mail to order@hoildentalshop.com.

These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.


By placing an order through our site, you warrant that:

a) You are legally capable of entering into binding contracts.
b) You are at least 18 years old and can provide proof of age upon request.
c) You are resident within the European Economic Area (EEA).
d) You are accessing our site from within the EEA.


How to order

Orders can be placed via multiple ways including ordering online at www.hoildentalshop.com, by phone at +44 207 383 5571, or via email at order@hoildentalshop.com.  Office hour 9:00 am – 5:00pm (MON-FRI) for any E-mail enquiry, you will receive reply within 24 hours.

Order confirmation

After the completion of an order (via online, phone, or email) customers will receive an email order confirmation the same day and prior to shipping the order of what items have been ordered.

It is the customer’s responsibility to review the order and ensure that all information including shipping address, part number(s), part quantities, and type of shipping information is correct.

Order correction & cancellation

If the information is incorrect it is the customers responsibility to contact HOIL DENTAL SHOP immediately via phone (+44 207 383 5571) and/or email (order@hoildentalshop.com) informing HOIL DENTAL SHOP of this for correction. HOIL DENTAL SHOP will cancel the incorrect order, enter a new one, and email you the order to customer immediately for review.

Ready to dispatch

HOIL DENTAL SHOP, upon generating the shipping information, will email this to the customers. There is a link to courier information in which the customer can track the package.

Normally, order item before 3:00PM is dispatched in very same day with DHL express next day delivery service, then it will be arrived next business days if there is no problem by DHL.

Business days are from Monday until Friday and do not include Saturdays, Sundays, or Public holidays.


If there is a backorder the customers will receive an email the same day of shipping the order stating what items are on backorder.  It is the customers responsibility to contact HOIL DENTAL SHOP via email or phone if they wish for us to cancel the backorder.

Any item that is on backorder will be shipped to customers via DHL on HOIL DENTAL SHOP’s expense.


Price Terms

Prices are valid at the time of order.

All prices are exclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.

The total cost of your order is the price of the products ordered plus delivery charges.

Payment Terms

Full payment must be made prior to dispatch of the products, by credit or debit card.

We accept American Express, Visa, MasterCard, Discover and JCB. All prices are subject to change without notice.

We accept all major debit/credit cards. In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information. (See our Security Policy below)

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

The purchase of our products will appear on your credit card statement as HOIL DENTAL SHOP

By completing the process for an on-line order you are confirming that the credit/debit card being used for the transaction(s) is yours.


Next Day Shipping

HOIL DENTAL SHOP guarantees next day shipping if orders are placed by 2pm GMT+(1). We will do our best to deliver by next day for all orders after 3pm however we cannot guarantee this.

All orders are shipped without signature required. 

HOIL DENTAL SHOP is not responsible for any lost, stolen, or damaged shipment and for any delays in receiving your shipment as a result of the carrier/shipping service, weather, transportation, acts of natural disaster, or any other situations out of our control.

In the event that the item is lost, stolen, damaged or delayed please notice HOIL DENTAL SHOP via email only at order@hoildentalshop.com with the tracking information, pictures, and all relevant documentation. We will contact the shipping service and inform you of the status of the claim throughout the process. Once HOIL DENTAL SHOP resolves the claim we will inform you of the result. If you have special rates please contact us if you wish for us to use your shipping labels and will do the best to accommodate you.

For customers who wish to utilize their own shipping accounts and services please call us with the parts you wish to order and we will waive any shipping or handling fees, inform us that you wish to use your shipping label, email us the shipping label in a PDF format.   We need to receive this information by 2pm GMT+(1) to ship the customer order out the same day.


If you are ordering as a consumer, you may, subject to the terms of our Returns Policy set out below, cancel an order at any time within 14 working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.

To cancel an order you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.

This provision does not affect your statutory rights.



You may, within 14 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.

If you wish to return items, you must send Return notification in writing to Email (order@hoildentalshop.com).

Return notification Email should  contain following contents.

-        Order number:
-        Return reason:
-        Pictures or relevant document to support your return:

After sending return notification, you will receive Return Confirmation from HOIL DENTAL SHOP.

You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Once you receive Return Confirmation, all Parts should be shipped back to:

26C Lyon Road
KT12 3PU
United Kingdom

Opened Packages

We are not responsible if the part is opened. You receive multiple emails, shipping invoice, and product catalogs (both physically and online) that contain our part and reference numbers so if this is the incorrect part that you can make that decision to not open it. Please confirm that the part you purchased and have in your possession the correct one prior to opening the product.

Product Replacement

Product replacement will be issued if there is a demonstrable manufacturing defect or labelling error.

Prosthetic Instrument Guarantee

We provide proper cleaning and sterilization methods so that you can prolong the life of our prosthetic instruments. We do not accept return prosthetic instruments removed from their original package.

Refund Policy

If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, including a refund of the original delivery charges charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.


No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs, images and other material shown on or connected with our website in which intellectual property rights subsist.

Ownership of Site and Content

All pages within this Site and any material made available for download, unless otherwise noted, are the property of ARUM 3D SOLUTIONS Ltd., or any of its affiliates. © All Rights Reserved. The Site is protected by United Kingdom and international copyright and trademark laws.

The Content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved by HOIL DENTAL SHOP (ARUM 3D SOLUTIONS Ltd.) in writing, including for the provision of services or products to ARUM 3D SOLUTIONS Ltd. or any of its affiliates, or in connection with a business relationship with ARUM 3D SOLUTIONS Ltd. or any of its affiliates.

You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of ARUM 3D SOLUTIONS Ltd. or one of its affiliates without our express written consent.

You may view, copy, print and use Content contained on this Site solely for your own personal use and provided that:

(1) the Content available from this Site is used for informational and non-commercial purposes only; (2) no text, graphics or other content available from this Site is modified in any way; and

(3) no graphics available from this Site are used, copied or distributed separate from accompanying text or separate from any copyright, trademark or other proprietary notice. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or other grant of right to use any patent, copyright, trademark or other intellectual property of ARUM 3D SOLUTIONS Ltd. or any of its affiliates or any third party, except as expressly provided herein.

Trade Mark

All ARUM® products are made according to ISO 9001:2008 and ISO 13.485:2003 with CE marking. These implant names and all others mentioned in the Reference are trademarks of their respective manufacturer and not of ARUM 3D SOLUTIONS Ltd. ARUM 3D SOLUTIONS Ltd is not affiliated or associated with any of the following companies:

3i® and 3i® Certain®, Miniplant®, Micro Miniplant® and Osseotite® are registered trademarks of 3i Implant Innovations, EE.UU
Alpha Bio® registered trademark of AlphaBioTec Ltd.
Astra Tech™ registered trademark of AstraZeneca.
Bio Horizons® registered trademark of BioHorizons, inc.
Brånemark System® and Replace® and, Active® and Active-CC® registered trademarks of Nobel Biocare AB, Sweden.
DIO implants® registered trademark of DIO Implant system CO. Ltd. Korea
Friadent® registered trademark of Friadent NA
Implant Direct™ registered trademark of Implant Direct LLC.
ITI®, Straumann® and Synocta® registered trademarks of Straumann Holding AG, Switzerland.
MIS® registered trademark of MIS Implant Technologies Ltd.
Osstem® is a copyright of Osstem Implant, Korea
Southern Implants® is a registered trademark of Southern Implants Inc. USA
Xive® registered trademark of Friadent GmbH, Germany.
Zimmer screw Vent™ and Swissplus™ registered trademarks of Zimmer Dental INC, USA


These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us at the following address:

26C Lyon Road
KT12 3PU

Alternatively, please email order@hoildentalshop.com


We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless:

(i) you have expressly made us aware in writing of the nature and extent of the loss or damage which you may suffer in such situation; and (ii) we have expressly confirmed in writing that we accept liability for such matters.

Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.


We take your online security very seriously.

When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.

Credit card numbers are encrypted both before an order is processed and when stored on our database.

We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.


Click here to read our Privacy Policy


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

Our rights
We reserve the right to:

modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot beheld liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

Refusal of transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.


The products of HOIL DENTAL SHOP meet the requirements of the International Standard ISO 13485 regarding the Quality Management System as well as the requirements of the European Medical Device Directive 93/42 CEE.

The products ARUM® undergo a strict Quality Control and are identified by the corresponding reference and batch number, ensuring the complete traceability of the information associated to every each product.

Furthermore, they meet the Essential Requirements established in the corresponding national and international rules related to the performance of the product and patient safety.

Replacement of our products without additional costs if they have material or manufacturing defects or they do not comply with our quality standards.

The guarantee period for our products is 20 (twenty) years from delivery.
No guarantee is given:

  • For damage to our products due to external effects such as an accident or
  • comparable incidents, as well as medical malpractice.
  • For further claims and consequential damages such as laboratory charges or
  • the costs of clinical and/or dental treatment.

This voluntary guarantee is in addition to the guarantee rights defined by law and the product liability and does not affect them. In addition, our General Terms and Conditions of Sale shall apply.

The assignment of rights from this guarantee requires our consent.